Open to opportunities

Tessy Feese

@tessyfeese

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Hospitality and administrative professional skilled in transcription, typing, and customer service.

Nigeria

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What I'm looking for

I seek a role combining hospitality or administrative leadership with opportunities to apply transcription and document conversion skills, in a collaborative, service-oriented environment that values process improvement and professional growth.

I am a detail-oriented hospitality and administrative professional with broad experience in hotel and resort operations, inventory management, and office administration. I have a proven record of improving service standards, reducing stock discrepancies, and delivering accurate transcription and document conversion services.

My strengths include fast and accurate typing (60+ WPM), audio/video transcription, PDF to Word/Excel conversion, staff supervision and training, and strong client-relations skills. I work well under pressure, meet deadlines reliably, and continuously pursue education to expand my capabilities.

Experience

Work history, roles, and key accomplishments

Current

Freelance Typist

Current

Independent

Delivered accurate audio/video transcriptions and converted PDFs to editable formats for clients, maintaining timely delivery and high formatting accuracy for academic and business projects.

Transcription PDF Conversion Audio Editing Client Communication Proofreading Time Management

General Manager

Ehi Hotels

Jan 2023 - Jan 2025 (2 years)

Oversaw daily hotel operations, staff coordination, and guest relations; managed budgets and inventory and introduced service improvements that increased client satisfaction and repeat bookings.

Hospitality Management Staff Supervision Budgeting Inventory Management Customer Service Operations Management Training Guest Service

Manager

Achievers Resort

Jan 2021 - Jan 2023 (2 years)

Directed resort operations, events, and staff supervision; improved staff performance through training and increased customer engagement via promotions and organized events.

Staff Training Customer Engagement Customer Service Performance Management

Store Keeper

Learn Africa Publishing Company

Jan 2018 - Jan 2020 (2 years)

Maintained inventory records and organized stock distribution for timely supply to schools and clients, reducing stock discrepancies through improved documentation and tracking.

Inventory Management Stock Control Supplier Communication Documentation Logistics order fulfillment Record keeping

Receptionist

Bedochi Hotel

Jan 2015 - Jan 2018 (3 years)

Managed bookings, check-ins/check-outs, calls and guest inquiries while performing administrative tasks to ensure a positive guest experience and efficient front-desk operations.

Customer Service Administrative Support Scheduling