At Jumia Nigeria, I responded to customer inquiries about digital payments and platform services, supporting a smooth customer experience.
I explained solutions for card disputes and transaction failures, coordinating issue resolution from start to finish. I also guided clients through financial tools and dashboards and shared feedback for service improvements.
At Alpine Pure Water Systems, I provided phone support and product consultations, explaining specifications so customers could make informed decisions. I also worked with internal teams on ordering and delivery pain points.
I prepared product information and knowledge-base content, and maintained client relationships through follow-up and accurate records. My customer support training covered email, live chat, support ticket management, and customer relationship handling.
