At Kendra Scott, I handled high-volume customer support across email, live chat, social media, and phone using Zendesk and other SLS systems. I resolved e-commerce order issues involving shipping, preorders, payments, returns, and exchanges.
I also supported customers at Choice Hotels with property operations, guest feedback, reservations, and booking adjustments. I audited and generated operational and revenue reports to support management decision-making.
At Apple, I provided billing and technical support for account, payment, subscription, and product issues. I used internal CRM and ticketing systems to log interactions, process refunds and adjustments, and manage follow-ups.
