Taylor Mays

I’m a Technical Support Specialist with 8+ years supporting users, resolving technical issues, managing account access, and troubleshooting enterprise applications in high-volume environments. I’m known for diagnosing problems efficiently while maintaining security, compliance, and service-level expectations.

In my recent roles, I manage business systems and provide day-to-day technical support for software, login, scheduling, connectivity, and account-related issues. At Accenture, I resolved up to 50 technical support tickets daily, troubleshooting VPN, MFA, login, application, and account access problems while keeping SLA and compliance on track.

I also bring a policy and security mindset from investigating account issues, suspicious activity, and policy violations, supporting identity verification, account recovery, and access restoration processes. I document findings, enforce policies, escalate complex issues to the right teams, and continually improve how support work is done through technical documentation and process improvement.