Tatiana Marzia Saleri
@tatianamarziasaleri
Client Style Advisor and customer-care specialist delivering premium service and sales support.
ItalyWhat I'm looking for
I’m a Client Style Advisor with experience supporting premium fashion retail, including customer portfolio management, sales assistance, and daily reporting at Stella McCartney for Rinascente. I bring a customer-first approach, organizing special events like sales, Black Friday, and Fashion week to improve engagement and results.
I’ve also built strong customer-care capabilities as a Customer Care Specialist at ZARA, handling issue investigation and resolution, improving customer experience on the website, and using Office Centers and Chatbot tools. I’m confident in trend detection, report analysis, quality review, competitor analysis, and collaborating with teams to deliver consistently excellent service.
Experience
Work history, roles, and key accomplishments
Client Style Advisor
Stella McCartney Milan Rinascente
Jan 2024 - Present (2 years 6 months)
Provided client style advising for Stella McCartney at Rinascente, supporting customers with sales and daily reporting. Managed a client portfolio and assisted with customer needs throughout daily operations.
Sales Assistant & Customer Care Specialist
Zara
Jan 2015 - Jan 2023 (8 years)
Worked in customer care at Zara, handling investigations and resolving issues affecting customers. Improved customer experience on the website, performed quality review, and supported trend detection and competitor analysis, alongside sales assistance and cashier duties.
Sales Assistant & Visual Merchandiser
H&M Westfield White City
Jan 2014 - Jan 2015 (1 year)
Worked as a sales assistant and visual merchandiser at H&M in Westfield White City, London. Supported merchandising and sales with flexibility and basic Spanish communication.
Sales Assistant
Caffe Nero
Jan 2013 - Jan 2014 (1 year)
Worked as a sales assistant at Caffe Nero (Green Park Station) in London. Provided customer service with a focus on creativity and openness.
Education
Degrees, certifications, and relevant coursework
Lucio creation. Fontana
Graduate
2015 - 2024
Graduate at the art school “Lucio creation. Fontana” with specialization (2015–2024).
Availability
Location
ItalyAuthorized to work in
Job categories
Skills
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