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Tanya Nigam

@tanyanigam

Business Analyst at Zensar Technologies Ltd. who led ServiceNow ITSM requirements and user story creation.

At Zensar Technologies Ltd., I led requirement gathering and user story creation for ServiceNow ITSM modules. I also managed incidents, change requests, and service catalog submissions, using ServiceNow and ITIL practices to support IT operations.

Previously, at NTT DATA SERVICES, I delivered production support for healthcare systems and managed ServiceNow ITSM workflows. I conducted requirements analysis, led UAT for EHR systems, and generated performance reports using Tableau and Excel.

Experience

Work history, roles, and key accomplishments

ZL

Business Analyst

Zensar Technologies Ltd.

Nov 2022 - Aug 2026 (3 years 9 months)

Led requirement gathering and user story creation for ServiceNow ITSM modules. Managed incidents, change requests, and service catalog submissions, and facilitated communication between clients and technical teams.

ServiceNow SQL Agile Azure DevOps ITIL Requirement analysis User Stories

NS

IT Analyst

NTT Data Services

Sep 2018 - Oct 2022 (4 years 1 month)

Delivered production support and service delivery using ServiceNow ITSM/ITIL. Managed service catalog, incident, and change workflows for healthcare systems, and led UAT for EHR systems.

ServiceNow ITIL Agile Tableau Excel Requirement analysis UAT Electronic Health Records (EHR)

Education

Degrees, certifications, and relevant coursework

SA

Scrum Alliance

Certified Scrum Master, Project Management

2024 - 2024

Certified Scrum Master, demonstrating proficiency in Agile project management.

SD

Symbiosis Centre for Management and Human Resource Development

Executive MBA, Information Technology

2021 - 2023

Pursued an Executive MBA in Information Technology, focusing on management and technology integration.

HM

Hindustan Institute of Technology and Management

Bachelor of Technology, Electronics & Communication Engineering

2014 - 2018

Earned a Bachelor of Technology in Electronics & Communication Engineering, building a strong foundation in engineering principles.

Tech stack

Software and tools used professionally

Tableau

Azure DevOps

Jira

Linux

Windows

Microsoft Excel

SQL

ServiceNow

Availability

Looking for a job

Location

Germany

Authorized to work in

Salary expectations

60k+ EUR

Job categories

Business Analyst

Skills

Business Analysis Requirements Gathering User Stories ServiceNow IT Service Management ITIL Incident Management Change Management Service Catalog Management SQL Agile Scrum Kanban User Acceptance Testing (UAT)Electronic Health Records (EHR)

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