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Tangella Betty

@tangellabetty

Customer support and billing specialist at Clipboard Health who resolved facility billing disputes and managed partner invoicing.

Jamaica

Message

At Clipboard Health, I managed billing processes for facility partners, resolved invoice disputes, and handled payments and remittances. I also educated stakeholders on invoicing procedures and relayed feedback to improve billing systems and processes.

At Modsquad, I supported clients across moderation, customer service, technical support, and billing. Earlier, as Team Manager at Ibex Global, I led teams of 20–25 customer support agents, supporting their development and managing performance, schedules, and onboarding.

Experience

Work history, roles, and key accomplishments

Collections Billing Specialist

Clipboard Health

Sep 2024 - Sep 2026 (2 years)

Managed billing processes for facility partners, resolving billing issues and maintaining accurate invoicing. Built trust with providers and healthcare executives through strong financial acumen.

Billing Invoicing Account Management Customer Service Financial Acumen Collaboration

Customer Support Specialist

Modsquad

Aug 2022 - Jun 2025 (2 years 10 months)

Provided multi-skilled support for various clients across multiple channels including moderation, phone, chat, and email. Ensured compliance with community guidelines and brand values while handling customer, technical, and billing support.

Customer Support Moderation Technical Support Calendar Management Billing Invoicing Communication Skills

Screener

Care Solace

Nov 2021 - Apr 2022 (5 months)

Reached out to clients to collect and confirm information for mental health service appointments. Provided professional customer service to foster trust and comfort among clients.

Outbound Calls Email Text Messaging Customer Service Data Collection

Team Manager

Ibex Global

Mar 2016 - Jan 2021 (4 years 10 months)

Led and managed teams of 20-25 customer support agents, focusing on coaching, mentoring, and continuous development. Provided performance feedback, managed schedules and payroll, and created KPI reports.