At CREDITGLORYINC., I supervised a 22-member customer service team that generated US$205K in three months against a US$80K quarterly target. I coached employees, managed performance, and served as an escalation point for operational and customer issues.
I improved call flows, scripts, and internal procedures, and delivered onboarding and skills development for more than 50 employees. I also prepared weekly incentive submissions and maintained performance documentation.
I was promoted from Billing Representative to Supervisor at CREDITGLORYINC. Before that, I worked as a Customer Service Associate at CONDUENTINC., handling customer inquiries, complaints, orders, and service requests.
