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Tamia Yarbrough

@tamiayarbrough

Message

Loss Mitigation Specialist focused on customer retention through effective, compliant resolution strategies.

United States

Message

What I'm looking for

I’m looking to continue helping customers through loss mitigation while improving retention and satisfaction. I thrive in roles that value compliance, clear communication, accurate CRM documentation, and cross-functional collaboration to drive measurable outcomes.

I’m a Loss Mitigation Specialist delivering measurable customer retention improvements through effective loss mitigation strategies. I evaluate customer financial situations, guide clients through resolution processes, and negotiate payment arrangements to reduce delinquency.

Across my roles, I’ve strengthened client relationships by streamlining processes and maintaining accurate CRM documentation. I use account data to inform resolution strategies, while ensuring compliance with policies and regulations.

I also bring sales and operations experience from working as a Business Support Advisor, Acquisition Manager, and Sales Coordinator—driving service sales, building relationships, and improving workflows through strong communication and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Loss Mitigation Specialist

Current

American Substance Abuse Professionals

Apr 2025 - Present (1 year 2 months)

Evaluated customers’ financial situations to determine eligibility for loss mitigation options and guided clients through resolution processes. Negotiated payment arrangements, maintained compliant CRM documentation, and analyzed account data to support delinquency reduction.

Loss Mitigation Payment Arrangement & Compliance Delinquency Customer Service

Business Support Advisor

American Substance Abuse Professionals

Mar 2024 - Apr 2025 (1 year 1 month)

Drove service sales through proactive customer communication and follow-up via phone and email. Managed inquiries, maintained CRM records, and collaborated with teams to improve workflows.

Customer Service Service Sales CRM Management inquiry handling Team Collaboration Communication

Acquisition Manager

Team Gillman Acura

Oct 2022 - Mar 2024 (1 year 5 months)

Managed the vehicle acquisition process and strengthened client relationships to support sales outcomes. Produced sales performance reports and streamlined communication between stakeholders.

Vehicle Acquisition Client Relationship Management Sales Reporting Sales Operations Support CRM Data Management Process Improvement Team Collaboration

Sales Coordinator

Team Gillman

Jul 2022 - Oct 2022 (3 months)

Supported sales operations with documentation and day-to-day administrative coordination. Handled customer inquiries, maintained CRM data, and coordinated appointments to keep sales workflows running smoothly.

Sales Coordination Administrative Support Documentation Appointment Coordination Teamwork Time Management