Taiwo Oluwafunmilayo

I’m a results-driven Insurance Analyst and Data Analyst with 5+ years of experience across research, customer service, banking operations, and healthcare revenue cycle management. I investigate complex issues, manage patient and customer accounts, resolve disputes, and keep quality and compliance strong in fast-paced environments.

Currently, I review and analyze patient insurance accounts to verify coverage, eligibility, benefits, and claim status, and I handle claim follow-up, denial review/appeals, and payment posting using Availity, Artiva, Meditech, and OnBase. Previously, at Wema Bank PLC (Customer Protection Unit), I resolved complaints through detailed investigation and CRM documentation, collaborating with internal teams and stakeholders like NIBSS to close failed transaction and dispute cases. Earlier, I supported decision-making as a data analyst and research professional using SPSS, Microsoft Excel, dashboards, and reporting to translate insights into clear actions.