TAHA SHAIKH
@tahashaikh1
Business Analyst at Persevex who analyzed operational bottlenecks and SLA risks and developed dashboards for performance monitoring.
IndiaWhat I'm looking for
At Persevex, I completed business analysis internship projects focused on operational performance, process bottlenecks, service-level monitoring, and customer churn. I supported the analysis and documentation of workflows, KPIs, and improvement opportunities.
I used Excel, SQL, and Power BI to organize data, analyze trends, and present findings through dashboards. My project outputs were intended to support operational monitoring and business decision-making.
On OpsBeacon, I analyzed workflow data for bottlenecks, stage-level delays, queue ageing, and potential SLA risks. I developed dashboard-based reporting and recommendations to support process monitoring and operational reviews.
On ChurnShield, I analyzed a subscription dataset of approximately 2,800 records to explore churn patterns and customer behavior. I used Excel, SQL, and Power BI workflows to present churn-related metrics and retention insights.
Experience
Work history, roles, and key accomplishments
Business Analyst Intern
Persevex
Sep 2026 - Oct 2026 (1 month)
Completed business analysis internship projects focused on operational performance, process bottlenecks, service-level monitoring, and customer churn. Supported analysis and documentation of operational workflows, KPIs, and improvement opportunities.
Handled customer cases, following established workflows, service standards, and escalation procedures. Coordinated case resolution across teams and maintained clear, accurate case documentation.
Managed customer interactions and service requests while following defined processes and quality expectations. Supported customer service and sales activities, including identifying customer needs and explaining suitable offerings.
Education
Degrees, certifications, and relevant coursework
Amity University Online
MBA, Production & Operations
Pursuing an MBA in Production & Operations.
University of Mumbai, Sheth L.U.J. & Sir M.V. College
B.Sc., Computer Science
2021 - 2024
Completed a B.Sc. in Computer Science from 2021 to 2024.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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