Tafadzwa Murinda
@tafadzwamurinda
Versatile result-driven individual with an excellent delivery record
What I'm looking for
As a highly motivated and results-driven professional, I have consistently delivered exceptional results in customer services, sales, and operations administration. With a strong background in financial analysis and portfolio management, I have a proven track record of improving process flows, increasing productivity, and driving optimization efficiency.
Throughout my career, I have demonstrated my ability to work effectively in fast-paced environments, managing multiple tasks and priorities while maintaining a high level of accuracy and attention to detail. My excellent communication and interpersonal skills have enabled me to build strong relationships with customers, team members, and stakeholders.
I am a certified financial modeling and valuation analyst (FMVA) and a fully ACCA-qualified affiliate, with a strong passion for financial analysis, risk management, and compliance. I am excited to leverage my skills and experience to drive growth and success in the financial and client services space.
Experience
Customer Services Representative
EcoCash Holdings
Apr 2021 - Present (3 years 2 months)
Conducted workload assessments, improved operational processes, and delivered superior support to customer-facing staffing, resulting in increased productivity and customer retention rates.
Account Executive
EcoCash Holdings
Jan 2019 - Apr 2020 (1 year 3 months)
Managed a process re-engineering project, scouted for channel partners, and tracked sales performance, resulting in increased sales and brand dominance in the market.
Operations Officer
Vaya Technologies
Apr 2020 - May 2021 (1 year 1 month)
Ensured scheduled maintenance and calibrations of water delivery and treatment equipment, managed water deliveries, and maintained a database of top customers, resulting in increased revenue and reduced revenue leakages.
Tech stack
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