At RAAZIQ INTERNATIONAL, I serve as the primary contact for clients, coordinating shipment communication across air and sea freight and sharing updates on cargo status, delays, and issues.
I investigate service failures and coordinate corrective actions for customs holds, port congestion, documentation errors, and billing disputes. I also oversee shipping-document accuracy and compliance with customs regulations, trade laws, and carrier requirements.
I prepare service performance reports and track KPIs, while guiding customer service executives and coordinators on freight processes and client handling. As Customer Service Executive at RAAZIQ INTERNATIONAL, I coordinated with internal teams to resolve customer issues and maintained service standards across key accounts.
