Swostika Shakya

I am a dedicated professional with a background in business development and customer service. My recent experience as a Business Development Intern at Bhariya Logistics allowed me to oversee daily operations, handle customer and vendor queries, and formulate strategies to improve services. I successfully managed the company's social media presence, enhancing brand visibility and promoting our services to potential clients.

Currently, I am working as a Service Quality Assurance Officer at Foodmandu Pvt Ltd., where I generate daily operations reports and ensure the accuracy of customer responses. My role involves analyzing data and providing recommendations to improve service quality. I also conduct training sessions for agents, fostering a culture of continuous improvement and collaboration across departments.

In addition to my professional experience, I am pursuing a Bachelor's degree in Business Administration from Kathmandu University, where I am actively engaged in research. My commitment to excellence and my ability to adapt to new challenges make me a valuable asset in any team.