Swostika Shakya
@swostikashakya1
Business Development Intern with strong customer service and administrative skills.
What I'm looking for
I am a dedicated professional with a background in business development and customer service. My recent experience as a Business Development Intern at Bhariya Logistics allowed me to oversee daily operations, handle customer and vendor queries, and formulate strategies to improve services. I successfully managed the company's social media presence, enhancing brand visibility and promoting our services to potential clients.
Currently, I am working as a Service Quality Assurance Officer at Foodmandu Pvt Ltd., where I generate daily operations reports and ensure the accuracy of customer responses. My role involves analyzing data and providing recommendations to improve service quality. I also conduct training sessions for agents, fostering a culture of continuous improvement and collaboration across departments.
In addition to my professional experience, I am pursuing a Bachelor's degree in Business Administration from Kathmandu University, where I am actively engaged in research. My commitment to excellence and my ability to adapt to new challenges make me a valuable asset in any team.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Heifer International Nepal
Nov 2024 - Present (7 months)
Managed front-desk operations, greeted guests, and ensured a welcoming environment. Handled documentation of bills and travel-related expenses, assisted in making travel arrangements, and organized itineraries.
Service Quality Assurance Officer
Foodmandu Pvt Ltd.
Jan 2024 - Nov 2024 (10 months)
Generated daily operations reports from Zendesk to monitor the accuracy of responses to customer inquiries. Maintained reports, analyzed data, and provided recommendations. Conducted refresher training sessions for agents to enhance their skills.
Customer Service Representative
Foodmandu Pvt Ltd.
Nov 2023 - Jan 2024 (2 months)
Handled customer queries and grievances over the phone and email, provided assistance to customers, processed orders, and followed up on them. Engaged in cross-selling company products during telephonic conversations to enhance sales.
Business Development Intern
Bhariya Logistics
Apr 2023 - Jun 2023 (2 months)
Oversaw daily operations, handled customer and vendor queries, and resolved grievances. Formulated strategies to improve services, contacted potential clients to promote the company, and maintained accurate records. Managed the company's social media presence to enhance brand visibility.
Education
Degrees, certifications, and relevant coursework
Swostika hasn't added their education
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