Swapnil User
@swapniluser2
Associate Product Manager transitioning from Software Engineering—shipping user-research-led products with data-driven prioritization.
IndiaWhat I'm looking for
I’m a Software Engineer turned Associate Product Manager, bringing technical feasibility plus sharp user-research instincts to every roadmap. At Tech Mahindra, I owned the product roadmap for VMO2’s Partner Portal, prioritizing a 30-item backlog using RICE, and shipped 4 features in 2026 that increased partner self-service adoption while reducing support ticket volume by 15%.
As a NextLeap Product Management Fellow, I designed bottom-up estimation and analytics-driven prioritization models using JTBD, KPI Trees, and North Star Metrics—backed by 60+ user interviews across 10+ end-to-end case studies. I translate research into PRDs, feature specifications, and GTM recommendations, and I’ve also built privacy-first AI product experiences (e.g., client-side processing with Web Workers) to ensure user trust while delivering actionable insights.
Experience
Work history, roles, and key accomplishments
Owned the product roadmap for VMO2’s Partner Portal, prioritizing a 30-item backlog with the RICE framework and shipping 4 features in 2026 that increased partner self-service adoption and reduced support ticket volume by 15%. Led requirement discovery and evaluated workflows to translate 100+ business requirements into PRDs and improve readiness across multiple releases.
Product Management Fellow
NextLeap
Feb 2026 - May 2026 (3 months)
Conducted end-to-end product management work across case studies, including bottom-up agent-staffing modeling and root-cause analysis with RICE prioritization. Ran 60+ user interviews across 10+ product case studies and authored PRDs, feature specifications, and GTM recommendations.
Competitive Exam Platform
RankForge
Built a 0→1 competitive exam platform MVP by interviewing JEE/NEET aspirants to identify gaps in existing preparation products and defining a weekly contest-based MVP. Created a 15-screen Figma prototype, defined Weekly Active Contestants (WAC) as a North Star Metric, and prioritized a 14-feature backlog using RICE with a phased GTM strategy targeting coaching institutes.
Customer Support Cost/Capacity Strategy
Swiggy
Quantified the support staffing cost gap for a 2.7M-order/day platform by modeling headcount of 800–900 agents (current, AI-assisted) versus 1,500–1,700 without AI. Mapped business outcomes to product initiatives such as proactive delay alerts, a refund tracker, and fee transparency, and projected a 30–40% reduction in support queries with (Rs.)18+ Cr/year in cost savings (case study estimate).
LinkedIn Network Intelligence Platform
NetScope
Shipped a LinkedIn network intelligence product that converts user-owned LinkedIn data into role-adaptive career insights. Implemented a privacy-first approach by processing data client-side using Web Workers, and built an insight engine using a 20-category NLP classifier, a Network Health Score (0–100), and a GPT-4o-mini assistant for personalized recommendations.
Education
Degrees, certifications, and relevant coursework
Walchand Institute of Technology, Solapur
Bachelor of Technology (B.Tech), Computer Science and Engineering
2020 - 2024
Grade: CGPA: 9.60/10
Completed a B.Tech in Computer Science and Engineering (Dec 2020–Jun 2024), achieving a CGPA of 9.60/10 (top 5% of cohort).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Swapnil?
You can contact Swapnil and 90k+ other talented remote workers on Himalayas.
Message SwapnilGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
