Looking for a job

Swapna Sangu

@swapnasangu

Business Analyst at Sune Solutions who streamlined merchant onboarding by redesigning the menu-upload process, reducing onboarding time by 85%.

India

Message

At Sune Solutions Pvt. Ltd., I defined requirements for a Merchant Dashboard used by 5+ restaurant merchants and redesigned the menu-upload template around restaurant-provided formats, reducing onboarding time by 85%. I also worked on QR ordering, delivery integration, and AI-powered customer feedback analytics across two restaurant platforms.

At Snapper IT, I defined ERP–eCommerce integration workflows connecting AP21 ERP, Shopify, and BigCommerce, and handled business analysis and SDLC delivery for a B2B eCommerce client site. I also delivered functional requirements for three Shopify applications and validated more than 45 API requests using Postman.

Experience

Work history, roles, and key accomplishments

Business Analyst | Product Analyst

Sune Solutions Pvt. Ltd.

Feb 2026 - Aug 2026 (6 months)

Analyzed end-to-end Dine-In QR ordering journey and defined POS enhancements. Led Menu Simplification initiative reducing onboarding time by 85% and defined requirements for Merchant Dashboard and Shiprocket Hyperlocal Integration.

Business Analysis Requirements Elicitation User Stories Acceptance Criteria UAT Agile Scrum Azure DevOps Jira SQL GA4 CRM POS Shopify REST APIs Postman Sentiment Analysis AI powered Analytics

Business Analyst | Junior Project Manager

Snapper IT

Jan 2025 - Feb 2026 (1 year 1 month)

Led requirement elicitation for Shopify applications and ERP-CRM integrations. Defined integration workflows for Zimble ERP Integration Platform and delivered functional requirements for 3 Shopify applications.