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Sushma Pagidimari

@sushmapagidimari

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Senior Program Manager at T-Mobile US who built AI tooling that cut repetitive queries by ~75%.

United States

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At T-Mobile US, I built a Custom GPT on the internal knowledge base that cut repetitive queries by ~75%. I also created a change-governance program with SharePoint intake and Power Automate approval workflows for a multi-thousand-user platform.

I owned the WalkMe Digital Adoption Program’s budget, governance, and delivery, and used adoption, SLA, and ticket-volume dashboards to inform leadership decisions. When analytics revealed a 70%+ Salesforce 2.0 login failure rate after soft launch, I diagnosed the cause and shipped a same-day automation fix.

Earlier at T-Mobile US, I owned the OnPoint-based MagentaU LMS migration and operations for 6,000+ users, including domain, role, and permissions configuration. My background also includes migrating internal tools to Azure at Microsoft and building a .NET investor portfolio management portal at Russell Investments.

Experience

Work history, roles, and key accomplishments

Senior Program Manager

T-Mobile US

Jan 2020 - Jan 2026 (6 years)

Owned the WalkMe Digital Adoption Program end-to-end, including budget, governance, and delivery, serving 2,000–5,000 frontline users. Architected change governance with SharePoint and Power Automate, and piloted a Custom GPT that cut repetitive queries by ~75%.

WalkMe SharePoint Power Automate ChatGPT Custom GPTs Prosci Methodology KPI Dashboards Salesforce Agile Jira Confluence Plan View Azure .NET

Web Developer & LMS Program Lead

T-Mobile US

Jan 2013 - Jan 2020 (7 years)

Owned the OnPoint-based MagentaU enterprise LMS end-to-end, including domain architecture, permissions, and role configuration, for 6,000+ users. Won a Brandon Hall Bronze for social learning innovation with the ShareCast platform.

LMS administration OnPoint Thrives Domain Architecture Permissions Role Configuration Ticket Routing Access Management Brandon Hall

Software Development Engineer

Microsoft

Jan 2011 - Jan 2012 (1 year)

Migrated internal tooling to Azure, implementing cloud-based authentication and authorization. Supported enterprise cloud adoption during Microsoft's early Azure buildout.

Azure Cloud Migration Authentication Authorization .NET

.NET Developer

Russell Investments

Jan 2010 - Dec 2010 (11 months)

Built an investor portfolio management web portal in .NET. Introduced sprint retrospective discipline that identified UI stories running 40–50% over estimate, driving a story breakdown process that reduced rework.

.NET Web Development Agile Sprint Retrospectives Portfolio Management