Sushma Kashyap

I’m a Senior Cloud Operations Engineer with over 6 years of experience in Microsoft Azure and modern cloud infrastructure environments. I bring hands-on knowledge of DevOps technologies like Kubernetes, Ansible, Kafka, Jenkins, Git, and Terraform, with shell and Python scripting concepts.

In my current role as a Senior CloudOps Engineer at OneTrust, I administer and monitor Microsoft Azure cloud infrastructure supporting 60+ production workloads, sustaining 99.9%+ platform availability for enterprise privacy and compliance applications. I troubleshoot infrastructure issues across 60+ AKS Kubernetes clusters and Kafka messaging systems, resolving 30–40 production incidents per month while minimizing service disruption. I also manage configuration across 1000+ cloud resources using Terraform and Ansible to improve environment consistency across development and production.

I support scalable cloud systems through CI/CD pipelines and deployments for 50+ microservices using Jenkins and Git, enabling frequent releases without compromising production stability. I monitor performance and operational alerts across 200+ metrics dashboards using Prometheus and Grafana, and I focus on incident management with SLA response targets under 30 minutes for critical incidents.

I strengthen reliability through documentation and continuous improvement—developing and maintaining 40+ technical documents and troubleshooting playbooks in Jira and Confluence to reduce recurring operational issues. Previously, as an Engineer | Azure Administrator at Mindtree Ltd., I provisioned and managed Azure infrastructure across 80+ virtual machines, implemented monitoring with LogicMonitor and New Relic, and supported incident and problem management using Jira and Slack.