Sushant Tanawde

I’m a results-driven finance professional currently working as a Senior Manager in client experience, where I actively manage 200+ clients and drive service-requirement fulfilment. I take ownership of cross-functional processes to initiate, manage, and assign SRs while ensuring clients’ needs are met with consistency.

In my client verification and banking operations work as a VKYC Maker, I conduct thorough client verification by cross-checking information and recording video, while also verifying documents and maintaining accurate client data. I support compliance through diligent checks, including AML and banking product processes, and I contribute by drafting Red Flag Reports and prepping for annual RBI Audit activities.

I’ve also built operational breadth through experience as an HR Executive, supporting staffing for peak seasons by coordinating candidates through screening, background checks, biometrics, and scheduling. I collate and systematically log data, and complete special checks for airport locations—balancing speed with accuracy under real business pressure.

Earlier, as a Sales Representative, I analysed client problems and provided appropriate resolutions, driving outcomes through upselling and cross-selling different products to meet targets. I bring continuous improvement into every role—supported by a Marketing (Business Management Studies) background from the University of Mumbai and Harvard University certifications in Investing in Private Equity, Identifying Competitive Risks, and Designing Organisation Structure.