susan thande

At KimFay E.A Ltd, I reconcile banking activity across 60+ customer accounts monthly, allocate receipts, and maintain accurate debtor balances. I reduced unreconciled clearing account variances to below 1% and improved debtor balance accuracy by 13% through timely transaction verification and variance resolution.

I manage e-commerce and pharmacy receivables portfolios, follow up on overdue balances, resolve billing queries, and support month-end close. I also administer credit notes, billing adjustments, customer onboarding, credit reviews, and sales order release controls.

Previously, at Yehu Microfinance Trust Limited, I processed customer and branch payments with a 98%+ transaction accuracy rate, completed ERP postings, reviewed payment requests against internal controls, and maintained audit-ready finance records.

My experience also includes customer support at CCI Kenya, where I handled billing and account enquiries, documented case resolutions, and supported escalated complaint handling. I'm seeking a finance operations role focused on accounts receivable, payment processing, and financial reconciliation.