Susan Pius
@susanpius
Reliable order fulfillment assistant skilled in data entry and customer support.
What I'm looking for
I am a reliable, detail-oriented professional with hands-on experience in data entry, chat support, and transcription. I consistently maintain accurate records, meet tight deadlines, and manage customer communications via email and chat.
My recent freelance work involved transcribing interviews with high accuracy and responding to customer inquiries across multiple channels, which strengthened my organizational and time-management skills. I have also completed an internship focused on entering and verifying data and supporting customers via WhatsApp and email.
I hold a BSc in Health Care Management (awaiting final certificate) and HSE training. I am seeking a remote Order Fulfillment Assistant role where I can apply my efficiency, communication skills, and dedication to customer satisfaction.
Experience
Work history, roles, and key accomplishments
Freelance Transcriptionist
Freelance
Jan 2023 - Present (2 years 9 months)
Transcribed interviews and meetings with high accuracy and maintained organized digital records while meeting tight deadlines for remote clients.
Chat Support Specialist
Freelance
Jan 2023 - Present (2 years 9 months)
Responded to customer inquiries via chat and email, managed communication across channels, and maintained accurate records to ensure timely resolution.
Data Entry Assistant
Intern
Jan 2022 - Dec 2023 (1 year 11 months)
Entered and verified data into spreadsheets and online systems, assisted with basic customer support tasks, and ensured timely and accurate completion of assignments.
Education
Degrees, certifications, and relevant coursework
JPTS Institute
Bachelor of Science, Health Care Management
Pursuing a Bachelor of Science in Health Care Management; awaiting final certificate as of 2024.
Unknown (Health, Safety & Environment)
Certificate, Health, Safety & Environment
2022 - 2023
Completed a Health, Safety & Environment (HSE) program during 2022–2023 focused on workplace safety practices.
Senior Secondary School
Senior Secondary Certificate (SSCE), General Secondary Education
2009 - 2015
Completed Senior Secondary Certificate (SSCE) covering general secondary education curriculum from 2009 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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