Open to opportunities

SUSAN NYAMBURA

@susannyambura1

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Senior banking professional specializing in credit recovery, portfolio management, and AML compliance.

Cayman Islands

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What I'm looking for

I seek a leadership role in credit/portfolio management or compliance where I can apply data-driven recovery strategies, mentor teams, and drive measurable reductions in non-performing assets.

I am a senior banking professional with over 10 years' experience in customer service, credit recovery, portfolio management and business development, skilled at reducing non-performing credit and improving compliance. I lead teams in multicultural environments and deliver data-driven solutions for debt recovery and portfolio performance.

I have a strong foundation in AML/CTF/CPF compliance, credit analysis, stakeholder engagement and digital loan recovery operations, with measurable achievements including reducing non-performing credit from 25% to 6% and raising policy compliance from 20% to 85%.

Experience

Work history, roles, and key accomplishments

Senior Credit Relationship Officer

SMEP Microfinance Bank

Jan 2020 - Oct 2024 (4 years 9 months)

Led portfolio and debt recovery operations, reducing non-performing loans from 25% to 6% over three years and increasing credit policy compliance from 20% to 85% while supervising digital loan recovery and outbound collections.

Credit Analysis Debt Recovery Portfolio Management Team Leadership Stakeholder Engagement Data Analysis

Relationship Officer, Credit

SMEP Microfinance Bank

Feb 2018 - Dec 2019 (1 year 10 months)

Managed customer onboarding and recovery for non-performing accounts, designed action plans for account remediation or loss mitigation, and consistently met monthly targets for recoveries and deposit mobilization.

Customer Onboarding Negotiation Deposit Mobilization Documentation Market Analysis

Research Assistant

Ipsos Kenya

Jan 2017 - Jan 2018 (1 year)

Conducted market research and surveys, managed field teams, and produced reports summarizing findings to inform clients' brand positioning and product decisions.

Market Research Survey Design Data Collection Report Writing Consumer Insights Competitive Analysis

Personal Banker

KCB Bank

Jan 2014 - Dec 2015 (1 year 11 months)

Managed a large personal banking portfolio, achieved sales targets and improved weekly sales volume by 15% through cross-selling, needs assessments, and client retention strategies.

Retail Banking Sales Marketing Client Relationship Management Credit Applications Sales Reporting Product Promotion & Compliance