Susan Akoko

Analyze customer behavior and engagement data to identify usage patterns and drive data-backed decisions. Collaborate with business teams to resolve onboarding issues, improving accuracy and satisfaction scores. Design real-time dashboards in Power BI to monitor KPIs and product adoption metrics.

Analyze customer behavior and engagement data to identify usage patterns and drive data-backed decisions. Collaborate with business and compliance teams to resolve onboarding friction points, improving accuracy and satisfaction scores. Design real-time dashboards in Power BI to monitor KPIs and product adoption metrics.

Developed predictive models for transaction behavior, improving customer retention through targeted engagement strategies. Leveraged statistical analysis and cohort tracking to identify high-risk churn segments, presenting actionable insights to C-suite.

Developed predictive models for transaction behavior, enhancing customer retention through targeted engagement strategies. Conducted statistical analysis to identify high-risk churn segments and presented insights to C-suite, improving operational performance.

Tutored children admitted long-term at the Kenyatta National Hospital and engaged in sensory and motor activities with younger children in oncology wards.

Partnered with volunteers to tutor children admitted long-term at the Kenyatta National Hospital. Engaged in sensory and motor activities with children.

Led a team for Kenya Tech Girls Drive Advocacy, offering mentorship and impactful engagement with young girls on technology.

Led a team for the Kenya Tech Girls Drive Advocacy, providing mentorship and engagement with young girls from informal settlements on technology.

Launched data-driven initiatives to enhance B2B client engagement and created customer satisfaction dashboards. Partnered with teams to improve product adoption, resulting in a significant increase in sales through upsell strategies.

Launched data-driven initiatives to boost B2B client engagement, tracking usage trends and success KPIs. Created customer satisfaction dashboards, enabling early risk detection and resolution.

Analyzed system data for compliance reporting and performance KPIs. Improved incident resolution through root cause documentation and led internal knowledge base enhancements.

Analyzed system data for compliance reporting and performance KPIs. Worked closely with operations to improve incident resolution through detailed root cause documentation.

Grade: Summa Cum Laude

Completed a Professional Certificate in Data Science and Artificial Intelligence (AI) with a focus on data analytics and machine learning techniques.

Earned a Bachelor of Science in Analytical Chemistry and Computing, focusing on the application of chemistry principles and computational techniques in data analysis.