Open to opportunities

SURAJ KUMAR

@surajkumar5

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Skilled Windows Administrator with expertise in IT infrastructure and cloud technologies.

India

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What I'm looking for

I am looking for a dynamic role that fosters innovation and allows me to leverage my technical expertise while promoting continuous learning and growth.

I am a highly motivated IT professional with extensive experience in managing IT infrastructure, service desk support, and cloud technologies. My journey in the tech industry has equipped me with a robust skill set in Windows, VMware, Citrix, Azure AD, and Microsoft 365 administration. I am passionate about troubleshooting and optimizing system performance, always striving to drive operational efficiency in every role I undertake.

Throughout my career, I have successfully managed complex projects, including my recent role at Michael Kors, where I resolved Windows system and server issues, managed ticketing processes via ServiceNow, and administered Azure AD tasks. My ability to monitor and optimize email flows using Cisco IronPort and manage Citrix desktops has consistently contributed to the success of my teams. I believe in continuous learning and applying my problem-solving abilities to contribute effectively to innovative organizations.

Experience

Work history, roles, and key accomplishments

Current

Windows Administrator

Current

Michael Kors

Oct 2022 - Oct 2024 (2 years)

Managed Windows System and Server issues, including patch deployment and ticketing processes via ServiceNow. Administered Azure AD tasks, managed O365 accounts, and optimized email flows using Cisco IronPort. Oversaw Citrix desktops and performed server maintenance tasks.

Windows O365 Citrix Azure Active Directory ServiceNow Cisco IronPort Troubleshooting System Administration

IT Infrastructure Monitoring

Bose Corporation

Mar 2020 - Oct 2022 (2 years 7 months)

Monitored IT infrastructure using Nagios, managed server monitoring, and ensured SLA compliance. Provided service desk support, incident diagnosis, and managed ticketing processes for P1 & P2 priorities.

Nagios Infrastructure Service Desk Incident Management Monitoring Ticketing SLA Troubleshooting

Service Desk Support

Microsoft

Jun 2016 - Oct 2019 (3 years 4 months)

Provided support for Microsoft Office 365 applications, diagnosed software-related issues, and facilitated procedural documentation. Supported application rollouts and trained end-users on new software tools.

Microsoft Office 365 User Training Documentation Rollout