At 3Di Systems, I lead and mentor Business Analysts while turning business needs into requirements, user stories, and acceptance criteria across Agile delivery. I support ServiceNow ITSM workflows and coordinate external system integrations.
I use SQL and Power BI to analyze and validate data, identify discrepancies, and inform operational and product decisions. I also support integration testing and cross-system data validation.
At Helson Software Solutions Pvt. Ltd., I supported healthcare, banking, and insurance projects, including a 36-month engagement with Tenet Healthcare Systems. For healthcare workflows, I worked with claims, enrollment, and provider operations using QNXT, while supporting HIPAA compliance.
Across my work, I’ve coordinated UAT, managed requirements, and supported digital platforms including MyLA311, MyNorfolk, MyBurbank311, and City of Hampton Virtual City Hall. Improved requirements clarity, upstream validation, and rigorous UAT practices contributed to a 30% reduction in post-production defects at 3Di Systems.
