Open to opportunities

Suman Kumar Jha

@sumankumarjha

Travel Manager and customer-focused operations leader with 12+ years managing teams, disputes, and complex international ticketing.

Nepal

Message

What I'm looking for

I want a Remote Travel Advisor or Customer Support role where I can use my GDS, ticketing, and conflict-resolution skills to solve booking issues fast, support clients reliably, and thrive in shift-based environments.

I’m a highly disciplined, detail-oriented operations professional with over 12 years of experience managing complex field operations, team coordination, and client dispute resolution in Nepal. In my Technical Manager role, I coordinate workflow for 8–10 field teams, ensure strict adherence to project deadlines, and analyze complex datasets using AutoCAD and Civil 3D.

Recently, I completed specialized training in International Travel Management, strengthening my technical proficiency in Global Distribution Systems (GDS), fare routing, and Client Management Systems (CMS). As a part-time Travel Manager, I handle international ticketing and itinerary confirmations, advise clients on flight options and restrictive policies, and efficiently resolve booking discrepancies through strong communication and high-volume data management.

Experience

Work history, roles, and key accomplishments

Current

Part time Travel Manager

Current

Equator International

Aug 2025 - Present (11 months)

Managed international ticketing and complex itinerary confirmations based on agency and client requirements. Advised on flight selections and airline services, and handled itinerary modifications, cancellations, and booking discrepancies.

Airline Services Advisory Scheduling Support Restrictive Baggage Allowance Guidance Cancellations

Current

Technical Manager

Current

Invincible Surveyors and Engineering Consultant Pvt. Ltd.

Aug 2022 - Present (3 years 11 months)

Managed and coordinated workflows for 8–10 field teams, ensuring adherence to strict project deadlines. Analyzed complex datasets using AutoCAD and Civil 3D, resolved disputes with community stakeholders, and maintained/troubleshot technical equipment and software licenses.

Field Operations Management Team Coordination Data Analysis Autocad Civil 3D Dispute Resolution Reporting

Survey Team Manager

Unique Engineering Pvt. Ltd.

Aug 2014 - Dec 2017 (3 years 4 months)

Led six active survey teams across complex geographical regions, managing logistics, data collection, and daily team reporting. Served as the primary liaison between field engineers, local authorities, and government clients to ensure project alignment.

Survey Team Leadership Field Logistics Coordination Data Collection Management Stakeholder Management

Assistant Land Surveyor

Remote Area Development Engineering

May 2010 - May 2014 (4 years)

Executed detailed data collection and documentation for over 20 infrastructure projects in remote areas. Maintained precise records and generated reports for stakeholders while managing continuous high-volume workloads.

Land Surveying Support Data Collection Documentation Record keeping