Sugam Shantaram Shirsat

Design and deliver Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) for customer care operations. Develop training-the-trainer programs and knowledge-management platforms integrating MS Copilot and workflow automation.

Designed and delivered end-to-end training programs, collaborating with stakeholders and SMEs. Delivered over 60 digital training projects for global clients and managed LMS platforms for over 10,000 users.

Collaborated with SMEs to align learning solutions and support training delivery. Delivered over 20 digital training projects in nuclear science and transformed complex scientific content into accessible learning experiences.

Drafted and edited official proceedings of international conferences in English, over 400 pages. Reviewed and aligned materials with IAEA guidelines.

Scrutinized and processed visa applications. Communicated with applicants regarding missing documents and maintained the visa applicant database.

Designed and developed the Fusion Portal knowledge management platform using Microsoft SharePoint Cloud. Developed the Fusion Energy Conference website using Indico, supporting 1,100+ scientific submissions.

Master's in International Relations with a thesis on PESTLE analysis for mitigating climate change using renewable and nuclear energy.

Bachelor's in Intercultural Communication with a thesis on how visual communication transforms multicultural societies into intercultural societies.

Completed the AI For Everyone course.

Completed the Artificial Intelligence and Business Strategy course.

Completed the Microsoft Power Automate Learning Path.

Attended the Science Diplomacy Workshop in Trieste, Italy.

Attended the Science Diplomacy Workshop in Vienna, Austria.