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Sugam Paudyal

@sugampaudyal

Operations and Program Manager at ConfidentSteps who built a coach quality assurance process and runs an 11-coach platform.

Nepal

Message

At ConfidentSteps, I run day-to-day operations for an English communication training platform, coordinating 11 coaches. I built the coach quality assurance process from scratch, and it’s now used in every coach review.

At PrintLabNepal, I co-founded a 3D-printing business and manage orders for 180+ customers. Previously, I supported 3 executives at Tutero, coordinated recruitment across 2,000+ applications, and helped build AI agents for message handling, community moderation, and avatar creation.

Experience

Work history, roles, and key accomplishments

Current

Co-Founder | Operations & Business Management

Current

PrintLabNepal

Jan 2026 - Present (9 months)

Co-founded a 3D-printing business, handling company registration, banking, and government paperwork. Manage the full order process for 180+ customers and lead a team of 5.

Business Operations 3D Printing Customer Management Team Leadership Procurement Payroll Supplier Management

Current

Operations & Program Manager

Current

ConfidentSteps

Jul 2024 - Present (2 years 3 months)

Run day-to-day operations for an English communication training platform, coordinating 11 coaches across scheduling, attendance, and session logistics. Built the coach quality assurance process from scratch and organized 78 workshops end to end.

Operations Management Program Management Scheduling Quality Assurance Workshop Coordination Onboarding Reporting Payment Processing

Executive Assistant

Tutero

Dec 2025 - Jul 2026 (7 months)

Supported 3 executives at an Australian AI education company remotely, managing calendars, meeting prep, and action tracking. Coordinated recruitment for 6 roles, screening 2,000+ applications and building AI agents for automation.

Executive Support Calendar Management Recruitment coordination AI Agents Notion Slack Community Management

Internal Communication Associate

SaraSewa Pvt. Ltd

Aug 2023 - Aug 2024 (1 year)

Coordinated a 22-member team and streamlined international logistics communication between departments and external partners. Created HR documents and employment contracts from scratch.

Internal Communications Team Coordination Logistics HR Documentation Documentation Follow up