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Subramanyam Iyer

@subramanyamiyer

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Director of AI/ML at Oracle, delivering customer-facing AI products that cut support handoffs by 30%+.

United States

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At Oracle, I own AI strategy, product roadmaps, architecture, engineering, deployment, and production operations for customer-facing AI products serving its global support ecosystem. I delivered a Resolution Agent combining support context, enterprise knowledge, and web search, reducing support-engineer handoffs by 30%+.

I drove Oracle’s enterprise RAG strategy, cutting support resolution time by 25%, and led a knowledge discovery platform indexing 121M+ documents. Hybrid semantic and keyword search improved engineer productivity by 20%.

I established AI evaluation and production monitoring practices, including LLM-as-a-Judge, synthetic datasets, human evaluation, and randomized testing. The framework cut evaluation turnaround by 50% and supported decisions across 20+ AI releases and models.

Earlier at Oracle, I led technical programs across 11 PaaS services, headed software engineering for CI/CD and middleware automation, and developed product lifecycle automation for Oracle Developer Tools. At TATA POWER, I developed systems software in C on Solaris/Unix.

Experience

Work history, roles, and key accomplishments

Current

Director, AI/ML Software Development

Current

Oracle

Oct 2019 - Present (7 years 1 month)

Owns AI strategy, product roadmap, architecture, engineering, deployment, and production operations for customer-facing AI products and enterprise AI platforms serving Oracle's $10B+ global support ecosystem. Delivered production-grade AI at scale, including conversational AI, enterprise RAG, and AI evaluation frameworks.

Director, Technical Program Management

Oracle

Mar 2017 - Oct 2019 (2 years 7 months)

Drove enterprise-wide programs across 11 Oracle PaaS services representing $1B+ in revenue, coordinating product, engineering, and platform organizations. Led end-to-end delivery of strategic cloud initiatives and orchestrated new cloud region expansion for all 11 PaaS services.

Program Management Cross functional Leadership Stakeholder Management Cloud Infrastructure PaaS Strategy Product Management Agile SAFe

Senior Manager and Manager, Software Engineering

Oracle

Mar 2007 - Mar 2017 (10 years)

Headed Oracle Middleware System Engineering, owning centralized CI/CD platforms, test framework integration, and automated middleware pipelines. Delivered Jenkins as PaaS and pioneered a Mesos-Docker Build Cloud for containerized builds.

CI CD Jenkins Docker Mesos Build Automation Test Framework Technical Leadership Roadmapping Web Applications

Project Lead, Senior Member and Member of Technical Staff

Oracle

Jul 2001 - Mar 2007 (5 years 8 months)

Led development of product lifecycle automation for Oracle Developer Tools. Designed Java/J2EE, JSP, and JavaServer Faces applications and automated source control, builds, test integration, and release packaging with Unix shell scripting.

Java J2EE JSP Java Server Faces UNIX Shell Scripting Build Automation Version Control Release Management

Consulting Engineer, Software Development

Tata Power

Jul 2000 - Jul 2001 (1 year)

Developed systems software in C on Solaris/Unix. Owned the stack's networking module, developing software through hands-on work in Solaris/Unix internals.

C Solaris Unix Networking Systems Software