Sthefany Beatriz Brito

Responsible for handling N3 tickets, providing responses and solutions for general inquiries and product issues. Investigated technical problems in forms and links, focusing on system instabilities and general bugs through remote access.

Provided customer service for various companies and products, focusing on customer satisfaction and achieving high CSAT and NPS scores. Developed customer service macros, tailoring the tone of communication according to each product and specific need.

Managed insurance accounts from claim activation through to payment/car repair, working closely with UX Design, Tech, and product teams to develop solutions for a better client experience. Handled policyholder queries and complaints via chat, maintaining relationships that helped achieve a 90% customer satisfaction rate.

Actively engaged with customers to provide the best possible banking experience, maintaining a high level of confidentiality concerning customer information. Processed customer transactions quickly and accurately, including deposits and loan payments, consistently achieving monthly goals.

Reviewed books/fanfiction for grammar, punctuation, and structural errors, providing constructive suggestions to make texts more cohesive and well-structured. Responsible for connecting writers and readers, and trained new beta readers/editors through a training program.

Studied Science and Technology with a focus on programming languages such as Javascript, CSS, and HTML. Gained proficiency in programming logic, SQL, Power BI, and Excel.

Completed the Pathway Connecting Worldwide program, concentrating on Web and Computer Programming. Gained practical experience in learning and implementing programs using Python.

Proficient in Wetland and Sanitation from UEMS and Urban Planning from UFABC. Completed an internship at CAGEPA, a water treatment and management company.