Open to opportunities

Steven Ferreira

@stevenferreira

Message

Site Reliability Engineer with a passion for cloud automation.

United Kingdom

Message

What I'm looking for

I am looking for a role that fosters innovation and growth, where I can leverage my skills in cloud automation and system reliability to contribute to impactful projects.

I'm a Site Reliability Engineer with over 3 years of hands-on experience in managing Azure cloud infrastructure and automating systems using Chef. My journey has been driven by a passion for building scalable systems and improving service reliability through proactive monitoring and scripting in Python and PowerShell. I have a strong foundation in Infrastructure as Code (Terraform), CI/CD practices, and incident response, which has allowed me to significantly enhance deployment cycles and reduce operational toil.

At Vendavo, I successfully reduced manual patching efforts by 70% through automation and improved deployment speed by 40% by enhancing CI/CD workflows with Azure DevOps. My collaborative approach with developers and QA teams led to a 15% drop in incident tickets, showcasing my commitment to system reliability. I am currently expanding my expertise in Kubernetes and Docker to further enhance my skills in container orchestration.

Experience

Work history, roles, and key accomplishments

Current

DevOps / Site Reliability Engineer

Current

Vendavo

May 2022 - Present (3 years 2 months)

Automated configuration and patch management with Chef, reducing manual patching effort by 70%. Improved deployment speed by 40% through CI/CD workflow enhancements using Azure DevOps and built infrastructure using Terraform for 10+ Azure environments. Collaborated with developers and QA to increase system reliability, leading to a 15% drop in incident tickets.

Azure Terraform Chef PowerShell Python Azure DevOps Git Uptrends Squadcast Grafana

IT Support Analyst

Ladbrokes

Aug 2021 - Present (3 years 11 months)

Provided 1st/2nd line IT support, resolving technical issues remotely and onsite for various users. Maintained hardware inventory and comprehensive documentation, which supported business continuity efforts.

IT Support Documentation Technical Support Windows Linux

Line Technical Support

IBIS Hotel Heathrow

Dec 2016 - Present (8 years 7 months)

Delivered essential technical support for infrastructure and internal systems, ensuring smooth operations. Efficiently escalated and tracked faults, ensuring timely resolution and thorough documentation of all issues.

Technical Support System Administration Documentation

Education

Degrees, certifications, and relevant coursework

London Metropolitan University

BSc, Computer Networking & Cyber Operations

Studied Computer Networking & Cyber Operations at London Metropolitan University. Gained foundational knowledge in network infrastructure, cybersecurity principles, and system operations.

Uxbridge College

IT (City & Guilds Level 2 & 3), IT

Completed IT studies at Uxbridge College, achieving City & Guilds Level 2 & 3 qualifications. Developed practical skills in information technology and system support.