Steven Bruce

Directed high-visibility preventive maintenance projects on live critical equipment, coordinating schedules and resources to minimize operational risk. Delivered weekly metric reporting to cluster leadership and key stakeholders.

Led monthly technical training for new-hire technicians on safe backfeed procedures and scenarios. Delegated and oversaw daily project execution for assigned teams, ensuring timely completion of operational priorities.

Managed and trained vendors on backfeed projects, ensuring compliance with safety and quality standards. Coordinated procurement and cross-shipping of equipment to assigned clusters throughout the United States.

Provided planned and emergent site support across more than 24 legacy data centers, maintaining operational continuity. Managed warehouse inventory of cold spares and consumables to support rapid response needs.

Managed day-to-day operations for four key marketing area districts and a team of 75 technicians. Conducted daily stakeholder meetings to align workloads, prioritize tasks, and resolve operational issues.

Performed residential and commercial installations of cable, telephone, and internet services. Troubleshot customer issues across all service types, diagnosing problems and restoring service.

Certification in NFPA 70E, covering electrical safety in the workplace.

Certification in First Aid, CPR, and AED, demonstrating emergency response skills.