Open to opportunities

Steve Fall

@stevefall

I coordinate 911 communications, dispatcher training, and emergency medical dispatch instruction backed by decades of field response experience.

United States

Message

What I'm looking for

I'm interested in public safety communications, emergency dispatch, training and professional development, technology, GIS and mapping, and the evolving role of artificial intelligence in emergency communications.

I'm currently a Dispatcher/Operator, Training Coordinator, and APCO Emergency Medical Dispatch Instructor at Decatur County E-911, handling emergency communications and dispatching law enforcement, fire, and EMS resources.

I maintain training and certification records, track renewals, identify continuing-education needs, and train new dispatchers in Emergency Medical Dispatch protocols. I've trained four new dispatchers through the full course and one through reciprocity training.

Before returning to Decatur County 911, I spent more than two decades at American Ordnance as a Lead Firefighter/EMT, responding to fire, hazardous materials, rescue, and medical emergencies. I also supported emergency planning, inspections, safety operations, equipment maintenance, scheduling, and shift supervision.

My career began in volunteer firefighting and has included dispatch, law enforcement support, EMS, and field response. Having worked on both sides of the radio, I bring practical perspective to emergency communications, training, technology, GIS and mapping, and public safety teamwork.

Experience

Work history, roles, and key accomplishments

Current

Dispatcher/Operator

Current

Decatur County E-911

Nov 2022 - Present (3 years 10 months)

Handle emergency and non-emergency calls and dispatch appropriate law enforcement, fire, and EMS resources while maintaining situational awareness and applying established procedures and protocols.

Utilize Southern Software CAD, Zetron MAX call-taking systems, Telex radio communications equipment, and eAgent/TIES/TBI/NCIC systems in daily operations.

Training Coordinator (February 2025–Present

CAD Radio Ties TBI APCO EMD Training Social Media

Lead Firefighter / EMT

American Ordnance

Jun 2000 - Dec 2021 (21 years 6 months)

Served as a Lead Firefighter for an industrial fire department supporting American Ordnance operations. Responded to fire, hazardous materials, rescue, and medical emergencies while working as part of a four-person crew.

Provided fire suppression, emergency medical response alongside paramedics, hazardous materials operations, industrial and technical rescue, fire inspections, pre-fire planning,

EMS Technical Rescue Emergency Planning Safety

Operator/Dispatcher

Decatur County E-911

Aug 1995 - Jan 2000 (4 years 5 months)

Emergency Communications Dispatch

Operatror/Dispatcher

Decatur County E-911

Aug 1995 - Jan 2000 (4 years 5 months)

Handled emergency and non-emergency calls and dispatched appropriate law enforcement, fire, and EMS resources throughout Decatur County while maintaining situational awareness and following established emergency communications procedures.

Coordinated communications between callers, emergency responders, and public safety agencies, gathering critical information and ensuring accurate, timely disp

Education

Degrees, certifications, and relevant coursework

Jackson State Community College

Emergency Medicine, Emergency Medical Technician

1993 - 1994

Completed Emergency Medical Technician training, developing foundational knowledge and skills in emergency medical care, patient assessment, trauma response, and prehospital emergency services.