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Steve caranante

@stevecaranante

Customer success and account management professional at Once Bitten Tattoo, serving 5,000+ clients with approximately 75% repeat and referral business.

United States

Message

What I'm looking for

I’m seeking a remote role in Customer Success, Account Management, Client Experience, or Business Operations while continuing to grow my business.

At Once Bitten Tattoo, I founded and operate a private studio focused on custom artwork and client experience. I’ve served more than 5,000 clients, with approximately 75% of business coming from repeat clients and referrals.

I direct the studio’s marketing, budgeting, scheduling, inventory, vendor management, website administration, and local SEO. Through detailed consultations and clear project timelines, I work to deliver outcomes that build long-term customer loyalty.

Before opening the studio, I ranked in Verizon’s Top 15% of sales professionals and earned Winner’s Circle and Elite Experience Club recognition. I also oversaw production operations at XACT Duplicating for more than 100 employees across three shifts, and implemented operational improvements at LEX Business Solutions that increased revenue by 30%.

Experience

Work history, roles, and key accomplishments

Current

Founder & Owner

Current

Once Bitten Tattoo

Jan 2021 - Present (5 years 10 months)

Founded and operate a customer-focused private tattoo studio delivering premium custom artwork and an exceptional client experience. Built a client base of over 5,000 customers with approximately 75% repeat and referral business.

Customer Success Account Management Business Operations Marketing Budgeting Scheduling Vendor Management Local SEO Client Communication Google Business Profile Health and Safety Compliance

Professional Tattoo Artist

Various Professional Tattoo Studios

Jan 1997 - Dec 2021 (24 years 11 months)

Completed a formal two-year apprenticeship before becoming a full-time professional tattoo artist. Designed thousands of custom tattoo projects while building long-term client relationships founded on trust, communication, and craftsmanship.

Custom Design Customer Relationship Management Appointment Scheduling Consultation Quality Assurance

Retail Sales Representative (Key Holder)

Verizon Wireless

Jan 2007 - Dec 2015 (8 years 11 months)

Ranked in the Top 15% of sales professionals while earning Winner's Circle and Elite Experience Club recognition for outstanding consultative selling, account management, and customer satisfaction. Managed customer activations, upgrades, renewals, account changes, retention, and issue resolution using CRM systems.

Consultative Selling Account Management Customer Satisfaction CRM Systems Coaching Mentorship Daily Operations

Shift Manager / Production Manager

XACT Duplicating

Jan 2004 - Dec 2006 (2 years 11 months)

Oversaw production operations for more than 100 employees across three shifts, directing hiring, onboarding, scheduling, workflow management, quality assurance, inventory control, and performance coaching. Maintained productivity, quality standards, and customer delivery commitments within a fast-paced production environment.