Open to opportunities

STEPHEN IMBANGA

@stephenimbanga

Message

I help businesses grow through e-commerce operations, customer experience, and digital marketplace optimization.

Kenya

Message

What I'm looking for

I’m looking for a customer-focused role where I can own order management and issue resolution, use upselling and cross-selling ethically, handle high-pressure situations confidently, and continuously improve service using customer feedback and accurate records.

I am an E-commerce Manager with experience in digital commerce, customer experience, and marketplace operations. I specialize in managing online stores across platforms such as Glovo, Uber, and Bolt, ensuring smooth operations, accurate product listings, successful store onboarding, and high service standards.

My expertise includes e-commerce operations, customer support, marketplace management, performance reporting, process improvement, and cross-functional collaboration. I enjoy using data to identify opportunities, solve operational challenges, and improve both customer satisfaction and business performance.

I am passionate about technology, AI, and digital transformation, and I am continuously building skills in automation, customer success, and e-commerce growth. My goal is to help businesses scale their online operations while delivering exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

Current

E-commerce manager

Current

goodlife pharmacy africa

Jan 2022 - Present (4 years 6 months)

Remote Make Dynamic Salesforce CRM

New Customer Acquisition Manager

Ubrica Organization

Sep 2018 - Mar 2020 (1 year 6 months)

Designed and implemented online and offline marketing campaigns to acquire new customers. Represented the organization in 15 universities for marketing initiatives and identified new market trends, including blockchain adoption.

Marketing Campaigns Customer Acquisition Online Marketing Offline Marketing Market Trends