Stephanie Obijiaku

I am a dedicated Customer Support Specialist with over 5 years of experience in providing both technical and non-technical support across various platforms, including email, phone, live chat, and social media. My expertise lies in helpdesk management, troubleshooting, and utilizing CRM tools such as Zendesk, Freshdesk, and HubSpot to enhance customer satisfaction. I am passionate about optimizing support workflows and improving client retention through effective problem-solving and conflict resolution.

In my current role at Hello Perfect Aesthetic and Laser Clinic, I have successfully managed appointment scheduling, leading to a 40% reduction in scheduling conflicts. My commitment to high-touch customer support has resulted in a 30% increase in client satisfaction. I take pride in training and supervising teams to ensure best practices in customer service, which has significantly improved first-contact resolution rates and overall client experience.

Throughout my career, I have consistently focused on enhancing service processes through structured feedback collection and analysis, leading to a 25% boost in customer satisfaction scores. I am eager to bring my skills and experience to a dynamic team that values customer-centric approaches and continuous improvement.