Stephanie Hooper

Provided mobile and on-site phlebotomy services, performing venipuncture and capillary blood draws with accurate specimen labeling and handling. Completed centrifugation, specimen processing, and secure transport/drop-off of samples.

Performed venipuncture and collected non-blood specimens for diagnostic testing, creating and managing lab orders and coordinating specimen dispatch with reference laboratories. Administered specialty testing kits, designed customized lab panels (tests and diagnosis codes), and resolved billing or insurance discrepancies while maintaining HIPAA-compliant scheduling, records, and results uploads.

Managed front desk operations including appointment scheduling, patient check-in/out, and inquiry triage to the correct department while coordinating patient care protocols. Assisted with laboratory procedures such as patient identification, tube labeling, centrifugation, and blood/urine specimen processing, maintaining organized records and HIPAA compliance.

Led a team in a fast-paced environment by crafting premium coffee drinks for hundreds of customers daily and ensuring customer satisfaction. Supported team needs and helped maintain a positive work environment.

Coordinated daily spa operations, including cleaning, inventory control, and guest towel/robe provisioning to maintain a welcoming atmosphere. Managed administrative tasks like appointment scheduling, oversaw coffee shop daily operations, optimized staff schedules, and provided employee training to maintain high service standards.

Oversaw daily operations and shift workflow, including managing staff schedules. Developed training programs and manuals for new hires and trained over 20 employees through hands-on modules and continuous improvement initiatives.

Managed opening and closing responsibilities independently, providing customer service while handling food preparation and coffee brewing. Organized live bands and events to enhance the shop atmosphere and maintained a clean, health-and-safety-compliant workspace.

Completed intensive training to produce high-quality espresso-based beverages with precision and flavor consistency for high-volume customers. Created latte art, mastered velvety microfoam textures, and provided personalized recommendations using knowledge of coffee beans and brewing methods.

Provided customer assistance by answering inquiries, bagging groceries, and supporting carry-out services while maintaining a courteous presence. Helped keep the store clean by organizing shelves, clearing aisles, and addressing spills, coordinating with staff during peak hours.

Earned a High School Diploma from San Lorenzo Valley High School in Felton, California.