Srishti Ashiwal
@srishtiashiwal
Product Consultant at Cvent who configured event platforms and trained enterprise clients.
IndiaWhat I'm looking for
At Cvent, I partnered with enterprise clients to understand their event management goals and configure the platform to fit their needs. I also delivered product demonstrations and hands-on training to support product adoption.
Earlier, I supported customer accounts and financial transactions at American Express and Fidelity International Service, including billing queries, disputes, and GreenDot account troubleshooting. I'm interested in product-centric or finance-centric roles where I can put these strengths to long-term use.
Experience
Work history, roles, and key accomplishments
Partnered with enterprise clients to understand event management goals and translated requirements into tailored platform configurations. Delivered product demonstrations and training, provided technical support, and acted as a liaison between leadership and cross-functional teams.
Delivered exceptional customer service by resolving inquiries and issues promptly. Managed customer accounts, processed transactions, and addressed billing and tax-related disputes effectively.
Senior Customer Service Executive
Fidelity International Service
Jan 2021 - Nov 2021 (10 months)
Assisted with the setup, maintenance, and troubleshooting of GreenDot accounts, ensuring accurate and efficient account operations. Handled queries and issues related to transactions, including processing requests, resolving discrepancies, and managing disputes.
Education
Degrees, certifications, and relevant coursework
Kamla Nehru College, University of Delhi
Bachelor of Arts (Honours), English
Pursued a Bachelor of Arts (Honours) in English at Kamla Nehru College, University of Delhi.
St. Mary's Public School, Sainik Farms
Class X
Completed Class X under the Central Board of Secondary Education (CBSE).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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