At Southwest Airlines, I facilitated defect triage and coordinated engineering, product, DevOps, and support teams to resolve blockers and align on delivery timelines. I defined test strategies, release criteria, and quality metrics across complex releases.
I guided QA teams of 7–10 and coordinated functional, integration, regression, and UAT coverage. At Procter & Gamble, I designed risk-based test suites and used VSTS 2010, Windows Perfmon, and PAL to investigate performance and SLA issues.

