Open to opportunities

Sow Shetty

@sowshetty

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Experienced Centre Manager and Student Counsellor with a strong track record.

India

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What I'm looking for

I am looking for a role that offers growth opportunities and allows me to leverage my counselling and management skills.

I am a highly experienced Centre Manager, Student Counsellor, and Sales Auditor with over 10.5 years of experience, including 8.5 years in the EdTech industry. My expertise lies in managing day-to-day operations, counselling students and parents on educational opportunities abroad, and ensuring successful enrolments. I have a proven track record of maintaining high enrolment rates and staying updated with changes in study programs, which allows me to provide accurate and relevant information to students and parents.

Throughout my career, I have developed strong skills in team management, business development, and customer service. I have successfully implemented policies and procedures to improve efficiency and meet revenue targets. My experience includes conducting sales audits, preparing training materials, and evaluating student performance. I am passionate about helping students achieve their educational goals and actively seek opportunities for personal and professional growth.

Experience

Work history, roles, and key accomplishments

Current

Centre Manager

Current

Jubeerich Overseas Consultancy Pvt. Ltd

Nov 2023 - Present (1 year 7 months)

Overseeing daily operations for the Bangalore region, providing counseling to students and parents on educational opportunities abroad, and ensuring timely completion of admission and visa procedures. Responsible for maintaining high enrollment success rates and staying updated on study programs.

Counseling Visa Documentation Communication Team Leadership Reporting SOP Development Customer Service

Centre Operations Manager

JETKING Infotrain Ltd

Apr 2021 - Nov 2023 (2 years 7 months)

Managed operations and counseling for students in India and overseas, focusing on courses in technology fields. Developed training materials and policies to enhance efficiency and customer service while meeting revenue targets.

Team Management Counseling Policy Development Data Analysis Training Customer Service Communication Business Development

Trainer

uFaber Edutech Pvt. Ltd

Sep 2019 - Oct 2021 (2 years 1 month)

Evaluated and counseled students on course selection while conducting online English classes to enhance vocabulary. Maintained daily reports and provided feedback to students.

English Feedback Reporting Communication Curriculum Development Customer Service Time Management

Centre Head

Corporate School

Oct 2018 - Apr 2020 (1 year 6 months)

Oversaw all departmental operations and managed a staff of around 200. Ensured smooth functioning of the center, handled parental communications, and developed curriculum activities.

Operations Management Communication Curriculum Development Customer Service Team Leadership Problem Solving Event Management Performance Management Conflict Resolution

Centre Director

Aloha Mind Math

Dec 2011 - Oct 2014 (2 years 10 months)

Managed daily operations for a center serving 200 students, focusing on staff supervision and customer retention. Conducted marketing activities to expand business reach.

Operations Management Customer Retention Marketing Business Development Financial Planning Performance Management Recruitment Communication Problem Solving

Campaign Management Specialist

Theorem India Pvt. Ltd

May 2009 - Sep 2011 (2 years 4 months)

Scheduled and managed advertising campaigns, optimized performance, and prepared reports to analyze campaign effectiveness.

Campaign Management Data Analysis Performance Optimization Reporting Communication Time Management Advertising Problem Solving Team Collaboration

Education

Degrees, certifications, and relevant coursework

Vivekananda College of Engineering and Technology

Bachelor of Engineering, Computer Science

2005 - 2009

Activities and societies: Travel, Cooking, Badminton.

Completed a Bachelor of Engineering in Computer Science, focusing on software development, algorithms, and data structures, while also participating in various technical projects and workshops.