Open to opportunities

Sourav Nandi

@souravnandi

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I am a frontend developer specializing in React, TypeScript, and performant, accessible SPA interfaces.

India

Message

What I'm looking for

I’m seeking a frontend role building performant React/TypeScript SPAs focused on UX and accessibility, within collaborative teams that support growth and ownership.

I am a Frontend Developer focused on building scalable, high-performance Single Page Applications using React, TypeScript, and modern tooling.

In my current role I manage 400 support cases per month and achieved 95% SLA compliance while documenting resolutions that improved team efficiency by 10%. On the development side, I have built a modern SPA portfolio, an e-commerce app (Bharat Cart), and a Movie Finder app that emphasize performance, accessibility, and smooth UX.

I completed a Full Stack Web Development Bootcamp with hands-on experience in Redux, API integration, and deployment, and I prioritize writing clean, maintainable code, optimizing performance, and creating accessible user interfaces.

Experience

Work history, roles, and key accomplishments

Current

Service Desk Engineer

Current

Curetech Services

May 2025 - Present (3 months)

Manage 400 support cases per month using ServiceNow and 3CLogic, achieving 95% SLA compliance for client IT issues and improving team efficiency by 10% through documented resolution logs.

ServiceNow 3CLogic Incident Management SLA Management Troubleshooting

Customer Support Associate

Tech Mahindra

Jun 2022 - Nov 2023 (1 year 5 months)

Assisted customers with queries, complaints, and service-related issues via calls and emails, resolving issues and escalating complex cases to ensure service continuity.

Customer Support Email Support Ticketing CRM Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Raghunathpur College

Bachelor of Computer Applications, Computer Applications

2016 - 2019

Completed a Bachelor of Computer Applications with coursework in programming, application development, and related computer application subjects from April 2016 to May 2019.