Sophie Waters
@sophiewaters
I am a friendly, dependable cleaner with strong customer service and teamwork skills.
United KingdomWhat I'm looking for
I am a social, friendly and committed worker with several years' hands-on experience in domestic, commercial and industrial cleaning. I take pride in being punctual, dependable and willing to go the extra mile to complete tasks to a high standard.
In my current membercare role at a health club I handle cleaning, chemical use and high-traffic changing areas while working under pressure and maintaining customer-facing standards. Previously I disinfected offices and transport touch points following COVID-19, and operated heavy cleaning equipment in warehouse environments.
I hold vocational qualifications including BTEC diplomas in IT and Art & Design, plus accredited certificates in customer service and adult social care preparation. I am computer literate in Microsoft Office and Adobe Creative Suite and I enjoy learning new skills that improve my work performance.
Outside work I am a keen artist who enjoys VR fitness and spending time with friends and family, and I bring that creative energy and positive attitude into team environments and customer interactions.
Experience
Work history, roles, and key accomplishments
Membercare Assistant
Bannatyne Health Club and Spa
Jun 2022 - Present (3 years 3 months)
Performed domestic and deep-cleaning of changing rooms, toilets and shower areas using industrial chemicals and equipment, ensuring high hygiene standards and member satisfaction. Worked under pressure and collaborated with team members to maintain facility readiness.
Cleaner
Cordant People
May 2019 - Jun 2020 (1 year 1 month)
Operated heavy cleaning equipment and used industrial-strength chemicals to maintain warehouse floors and work areas, ensuring safe and sanitary conditions. Followed health and safety protocols to support operational continuity.
Education
Degrees, certifications, and relevant coursework
CCCity of Sunderland College
BTEC Level 2 Diploma, Art and Design
2011 - 2014
Grade: Pass
Completed a BTEC Level 2 Diploma in Art and Design, awarded Pass.
CCCity of Sunderland College
BTEC Level 2 Diploma, Information Technology
2011 - 2014
Grade: Merit
Completed a BTEC Level 2 Diploma in Information Technology, awarded Merit.
CCCity of Sunderland College
Functional Skills Level 2, English
2011 - 2014
Achieved Edexcel Functional Skills English at Level 2.
CCCity of Sunderland College
Functional Skills Entry 3, Mathematics
2011 - 2014
Achieved Edexcel Functional Skills Mathematics at Entry Level 3.
CCCity of Sunderland College
BTEC Level 3 Subsidiary Diploma, Information Technology
2011 - 2014
Grade: Pass
Completed a BTEC Level 3 Subsidiary Diploma in Information Technology, awarded Pass.
HHHighfield Awarding Body for Compliance (HABC)
HABC Level 2 Certificate, Customer Service
Grade: Pass
Completed HABC Level 2 Certificate in Customer Service, awarded Pass.
HHHighfield Awarding Body for Compliance (HABC)
HABC Level 2 Certificate, Adult Social Care
Grade: Pass
Completed HABC Level 2 Certificate in Preparing to Work in Adult Social Care, awarded Pass.
HHHighfield Awarding Body for Compliance (HABC)
HABC Level 2 Diploma, Personal Development for Employability
Grade: Pass
Completed HABC Level 2 Diploma in Personal Development for Employability, awarded Pass.
YMCA (UK)
Care Courses Certificate, Care and Support
Completed work-related care certificates delivered through YMCA.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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