SRSonja Rankovic
@sonjarankovic
Experienced recruitment specialist focused on customer support and analytics.
SerbiaWhat I'm looking for
I am a dedicated recruitment specialist with extensive experience in customer support and talent acquisition, particularly in the French market. Currently, I work as a Customer Service Representative, where I leverage my skills in communication and problem-solving to ensure a seamless experience for our clients. My background includes managing inquiries through various channels, including chat, email, and phone, while utilizing platforms like Zendesk to enhance customer interactions.
Previously, I served as a Talent Acquisition Specialist in the IT and automotive sectors, where I led full-cycle recruitment processes. My role involved sourcing candidates, conducting interviews, and building talent pipelines through networking and job fairs. I am passionate about fostering strong relationships between candidates and hiring managers, ensuring a smooth recruitment experience for all parties involved.
Throughout my career, I have developed a strong analytical mindset, utilizing tools such as Tableau and SQL to track performance metrics and optimize team operations. I am fluent in French and English, with a solid understanding of Spanish, which allows me to communicate effectively in diverse environments. I am committed to delivering exceptional results and contributing to the success of my team and organization.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
DDC OSS
May 2024 - Present (1 year 1 month)
Supported French-speaking customers via chat, email, and phone, resolving inquiries efficiently using the Zendesk platform. Focused on delivering excellent customer experiences and ensuring quick, clear, and friendly multilingual communication.
Talent Acquisition Specialist
Advice International Services DOO
Apr 2022 - May 2024 (2 years 1 month)
Led full-cycle recruitment for technical and non-technical roles, primarily for the French market. Sourced candidates using LinkedIn Recruiter and managed job postings, interviews, and candidate assessments.
Team Leader
Transcom
Feb 2022 - Apr 2022 (2 months)
Managed a French-speaking customer service team, focusing on analytics, training, and performance optimization. Tracked KPIs using Tableau and SQL, and designed training sessions using LMS platforms like Cerego.
Recruitment Sourcer
Synechron
Feb 2022 - Apr 2022 (2 months)
Sourced IT professionals for the Swiss banking sector, creating job advertisements and utilizing LinkedIn Recruiter and Boolean search. Managed a candidate database and implemented a reporting system for recruitment metrics.
Education
Degrees, certifications, and relevant coursework
Faculty of Law and Business Studies Dr Lazar Vrkatic
Bachelor, Business Psychology
Currently pursuing a Bachelor's degree in Business Psychology. The program focuses on the application of psychological principles within business contexts, covering areas such as organizational behavior, human resources, and consumer psychology.
University of Novi Sad
Bachelor, French Language and Literature
Completed a Bachelor's degree in French Language and Literature. This program provided a comprehensive understanding of French linguistics, literature, and culture, enhancing communication and analytical skills.
Gimnazija Ivanjica
High School Diploma, General Studies
Graduated from Gimnazija Ivanjica, completing secondary education. The curriculum provided a strong foundation across various subjects, preparing for further academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Job categories
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