Open to opportunities

Soni Santana

@sonisantana

Executive General Manager with 20+ years leading IT operations and government/corporate services across multi-site teams.

Indonesia

Message

What I'm looking for

I’m looking for a leadership role where I can run multi-site corporate services and IT operations, drive infrastructure and business-process transformation, and deliver measurable outcomes through operational governance and SLA/KPI performance.

I’m a Senior executive and General Manager with more than 20 years of experience leading Government & Corporate Services, IT Operations, Operations Support, Asset & Building Management, and business process transformation. I’ve led 4+ strategic functions across three main sites in Jakarta and Tangerang, turning complex operational needs into reliable, ready-to-serve infrastructure.

I manage multi-site coordination, lead cross-functional teams, and drive operational governance through standardized work processes, internal policies, and service-quality monitoring. Across government and military-related operational requirements, I led 20+ technical projects and improved internal service performance, achieving SLA achievement of up to 95%.

Before my General Manager role, I built my foundation as Chief Information Technology / Head of IT and IT Manager, where I drove technology infrastructure transformation and computerization initiatives for inventory, fuel station, and workshop systems. I focus on making IT and corporate operations business enablers—delivering stable systems, disciplined execution, and measurable operational outcomes from planning through implementation.

Experience

Work history, roles, and key accomplishments

General Manager, GCS

Sejati Group

Jan 2020 - Apr 2026 (6 years 3 months)

Led Government & Corporate Services, IT, asset/building operations, and planning across three Jakarta and Tangerang sites, managing 4+ strategic teams and delivering 20+ government/military technical projects with SLA performance up to 95%. Standardized operating procedures and operational governance, and implemented an Office Management workflow to improve process control and service consistency.

Multi Site Operations IT Operations Operational Governance Business Process Improvement SLA Management Service Delivery Stakeholder Management

General Manager - LETS

Lets Sejati Group

Jan 2015 - Jan 2020 (5 years)

Led the IT department and coordinated HRD & General Affairs, Fleet Management, and Support R&D to support operations and business development. Transformed IT infrastructure to improve reliability and readiness, and drove computerization of inventory, fuel station, and workshop systems to enhance data accuracy and workflow efficiency.

IT transformation Cross functional Coordination Operational Governance

IT Manager - Sejati Group

Sejati Group

Jan 2010 - Jan 2015 (5 years)

Oversaw software, hardware, and IT infrastructure supporting daily business operations, improving service reliability and standardizing IT support processes. Managed user needs and troubleshooting, strengthening the company’s technology foundation and positioning IT as a business enabler for data-driven decisions.

IT Infrastructure Management Software support IT Service Standardization Troubleshooting User Support Service Reliability Improvement Business Process Management

Chief Information Technology

Monokem Surya

Jan 2002 - Jan 2010 (8 years)

Managed software, hardware, and technology systems to keep business operations stable, secure, and effective. Built the IT service foundation through continuous improvement of user support and technology work processes, ensuring infrastructure readiness aligned with company growth.

IT Operations Management IT Security IT Service Foundation User Support Continuous Improvement

IT Manager - Triadharma

Triadharma Solusindo

Jan 2000 - Jan 2002 (2 years)

Managed company software systems and client support activities, ensuring requirements were handled responsively according to business priorities. Established more organized IT work processes to support smooth client service delivery.

Client Management IT Operations Service Delivery

Education

Degrees, certifications, and relevant coursework

Bina Nusantara University

S1 Teknik Informatika, Teknik Informatika

1996 - 2000

Completed S1 in Teknik Informatika at Bina Nusantara University from 1996 to 2000. Developed a foundation for later work in IT and business process delivery.