sonia asri
@soniaasri
Hindi and English transcription specialist at TSMG, transcribing and checking audio against project style guides.
IndiaWhat I'm looking for
At TSMG, I transcribe Hindi and English audio recordings, following project style guides and formatting conventions. I replay unclear segments and proofread each transcript against the guidelines before submission.
At Amazon India Development Centre, Noida, I wrote case documentation and customer responses in Hindi and English, and reviewed written communication for accuracy, tone, and quality while following QA and SOP requirements.
Earlier, I refined advertisement copy at Muscat Media Group for accuracy, natural tone, and editorial quality. I also supported content renewals and CRM reporting at Infomedia India Ltd., ensuring data accuracy across large databases.
Experience
Work history, roles, and key accomplishments
Audio Transcription Specialist
TSMG
Sep 2026 - Present (1 month)
Transcribe Hindi and English audio recordings accurately, following project style guides and formatting conventions. Proofread and self-QA every transcript against guidelines before submission, meeting turnaround deadlines remotely.
Virtual Customer Service Associate
Dec 2022 - Aug 2026 (3 years 8 months)
Wrote clear, accurate case documentation across thousands of customer interactions in Hindi and English. Drafted natural chat and email responses for customers in India, the UK and North America, consistently achieving high CSAT scores.
Administration Executive & Admission Counselor
Jagannath International School
Nov 2018 - Jun 2020 (1 year 7 months)
Communicated institutional information clearly in Hindi and English; kept accurate, confidential records within tight deadlines.
Client Service Executive, Classifieds
Muscat Media Group
Jul 2007 - Mar 2017 (9 years 8 months)
Reviewed and refined advertisement copy for accuracy, natural tone and editorial quality; finalised content with international clients.
Sales Support Executive, Yellow Pages
Infomedia India Ltd.
Mar 2003 - Mar 2007 (4 years)
Supported content renewals and CRM reporting; ensured data accuracy across large databases.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Post Graduate Diploma, Education and Administration Management
Grade: First Division
Completed a Post Graduate Diploma in Education and Administration Management with First Division in 2018.
University of Delhi
Bachelor of Arts
Earned a Bachelor of Arts degree from the University of Delhi.
Pusa Polytechnic
Diploma, Printing Technology
Completed a Diploma in Printing Technology from Pusa Polytechnic.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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