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Sonet Hendriks

@sonethendriks

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Warranty and costing clerk focused on accurate approvals and invoicing.

Namibia

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What I'm looking for

I’m looking for a role where my warranty/admin accuracy is valued—handling invoicing, claims, and pre-approvals end-to-end. I want a reliable workshop environment with clear targets, strong teamwork, and room to grow into greater responsibility.

I am a steadfast, committed and passionate individual who performs duties diligently and has a proven track record of meeting and surpassing targets. I bring calm, reliable follow-through to high-volume admin work where accuracy and deadlines matter.

As a Warranty and Costing Clerk at M & Z Motors CJD Workshop (June 2023 – Current), I handle invoicing and the claiming of warranties and services. I also manage pre-approvals from South Africa/Italy and coordinate effectively with sub-dealers across Namibia.

Previously, I worked as a Warranty Clerk and Service Advisor (September 2022 – May 2023), continuing to manage invoicing and warranty/service claims while supporting pre-approvals. I also served as a BSI Controller (July 2018 – January 2022), controlling the workshop, dividing the workload to technicians, submitting pre-approvals across Jeep, Mahindra, Fiat, Alfa and JAC, and producing repair quotations.

Earlier roles strengthened my customer- and process-focus: I worked as a Mercedes Benz clerk handling invoicing of job cards, claiming warranties, and filing. I also developed strong front-desk and administrative capability as a clinic receptionist and at Brand Business Solutions, including invoicing, bookings, opening patient files, and claiming from medical aid.

Experience

Work history, roles, and key accomplishments

Current

Warranty and Costing Clerk

Current

M & Z Motors

Jun 2023 - Present (3 years)

Processed workshop invoicing and submitted warranty and service claims. Coordinated warranty pre-approvals with sub-dealers and overseas approval sources in South Africa/Italy.

Invoicing Warranty Claims Service Costing Pre Approvals Sub Dealer Liaison Workshop Administration

Warranty Clerk & Service Advisor

M & Z Motors

Sep 2022 - May 2023 (8 months)

Invoiced warranty and service transactions and handled warranty/service claims. Managed pre-approvals with relevant approval channels from South Africa/Italy.

Invoicing Warranty Claims Pre Approvals Administrative Support

Jeep Warranty Clerk (JAC & Mahindra)

M & Z Motors

Feb 2022 - Aug 2022 (6 months)

Processed invoicing for warranty-related work and submitted warranty and service claims. Coordinated the pre-approval workflow required for claims across brands including JAC and Mahindra.

Invoicing Warranty Claims Pre Approvals Brand Warranty Support Administrative Processing Coordination

BSI Controller (Workshop)

M & Z Motors

Jul 2018 - Jan 2022 (3 years 6 months)

Controlled workshop workflow by dividing workload among technicians and submitting pre-approvals for multiple franchises. Also supported tool room duties and prepared repair quotations.

Tool Room Support Warranty Administration Claims Processing

Mercedes Benz Clerk (Invoicing)

M & Z Motors

Jul 2017 - Jul 2018 (1 year)

Invoiced job cards and processed warranty claims. Filed documents and maintained accurate warranty and service records.

Warranty Claims Record keeping Customer Service Administration Administrative Support

Business Solutions Receptionist

Brand Business Solutions

Dec 2016 - Jul 2017 (7 months)

Provided receptionist support including invoicing and booking treatments. Opened and maintained patient files, handled filing, and assisted with medical aid claims.

Invoicing Treatment Bookings Office Filing Administrative Processing

Clinic Receptionist

Chinese Traditional Clinic

Feb 2016 - Dec 2016 (10 months)

Handled reception duties including treatment bookings and opening patient files. Completed invoicing and assisted with medical aid claims while maintaining filing and documentation.

Treatment Bookings Invoicing Claim File Documentation Office Filing