SSSonengani Silvia Sibiya
@sonenganisilviasibiy
Dedicated customer service and content-creator with caregiving and cleaning experience.
South AfricaWhat I'm looking for
I am a reliable, hardworking professional with experience in customer service, caregiving, cleaning, call-centre support, and digital content creation. I create and publish storytime content on YouTube and TikTok, manage audience engagement, and use tools like Canva and Google Workspace to produce consistent multimedia content.
I am skilled in communication, client query handling, time management, and record keeping, and I bring patience, empathy and adaptability to every role. I hold caregiver and CPR certification, call-centre training, and security grades, and I aim to deliver high-quality service while continuously improving my skills.
Experience
Work history, roles, and key accomplishments
Content Creator
Self-Employed
Jan 2024 - Present (2 years)
Create and publish storytime videos on YouTube and TikTok, manage audience engagement, and maintain production workflows using Canva and Google Drive to grow channel presence.
Cleaner
Capability Cleaning
Mar 2018 - Dec 2020 (2 years 9 months)
Performed daily cleaning duties and maintained high hygiene standards across client sites, supported team members, and assisted with special projects to ensure safe, organised environments.
Café Assistant
Lisulethu Internet Café
Jan 2011 - Present (15 years)
Assisted customers with printing, scanning and computer tasks, handled cash transactions, and maintained shop cleanliness and organised stock to support daily operations.
Education
Degrees, certifications, and relevant coursework
Mkhondo Melusi Training Centre
Security Grades E, D & C, Security
2025 - 2025
Completed Security Grades E, D & C certification at Mkhondo Melusi Training Centre in 2025.
Lazarus Caregiver Institution
Caregiver & CPR Certificate, Caregiving
2012 - 2012
Completed Caregiver and CPR certification at Lazarus Caregiver Institution in 2012.
TRP Training Centre
Call Centre Management Certificate, Call Centre Management
2012 - 2012
Completed Call Centre Management training at TRP Training Centre in 2012.
Petit High School
Matric (National Senior Certificate), Secondary Education
Completed Matric (National Senior Certificate) at Petit High School, graduating in 2010.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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