SPSolutions PHR
@solutionsphr
Bilingual Healthcare Account Manager with 8+ years of experience.
United StatesWhat I'm looking for
As a bilingual Healthcare Account Manager with over 8 years of experience, I have dedicated my career to serving diverse communities across New York City. My expertise lies in Medicaid and Medicare Plan enrollment, OPWDD Self-Direction programs, and personal insurance services. I pride myself on delivering customized, community-based care, ensuring that clients receive the support they need.
At Advance Care Alliance, I manage healthcare services for Essential Plan, Medicaid, and OPWDD programs, maintaining a 90%+ retention rate through culturally sensitive service. My role involves collaborating with underwriters, educating clients on eligibility, and establishing referral relationships with over 30 hospitals and community organizations. My previous experience as a Commercial Lines Account Manager has equipped me with the skills to deliver tailored insurance solutions and drive significant revenue growth.
Experience
Work history, roles, and key accomplishments
AYHealthcare Account Manager/ CCO
Advance Care Alliance New York
May 2022 - Present (3 years 1 month)
Managed healthcare services across NYC for Essential Plan, Medicaid, and OPWDD programs, delivering customized, community-based care for diverse intake groups. Maintained a 90%+ retention rate and high referral volume through trusted, culturally sensitive service.
Commercial Lines/ Wholesale Group Benefits Account Manager
C&M First Services
May 2019 - Present (6 years 1 month)
Delivered health plan comparisons and quotes for both domestic and international clients, collaborating with multiple underwriters to resolve claims efficiently. Managed a diverse portfolio of over 5 million P&C Packages per year, developing data-driven strategies that led to a 20% increase in annual revenue and 100% client retention.
Public Health Account Program/ Project Manager
Human Care LLC
Mar 2017 - Present (8 years 3 months)
Supported the account lifecycle for health system clients, focusing on care coordination and increasing referral volume by 20% through targeted outreach. Maintained a 100% client retention rate for 3 continuous years through exceptional service, aligning with policy contract renewals and handling claims efficiently.
Education
Degrees, certifications, and relevant coursework
NENanjing University of Finance and Economics
Bachelor of Business Administration (B.B.A.), Business Administration
Obtained a Bachelor of Business Administration degree. Gained foundational knowledge in business principles and practices.
UUUniversity of Illinois Urbana-Champaign
Master, Human Resources Development
Completed a Master's degree in Human Resources Development. Focused on advanced topics and research within the field.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Solutions?
You can contact Solutions and 90k+ other talented remote workers on Himalayas.
Message SolutionsFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
