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Solethu Ngxonono

@solethungxonono

Message

Ambitious quality control inspector with strong problem-solving skills.

South Africa

Message

What I'm looking for

I seek a challenging role in a dynamic environment that fosters growth and innovation.

My name is Solethu Ngxonono, and I am a dedicated quality control inspector currently working at Milson Elastomeric Solutions. I have a strong background in ensuring product quality and performance standards, with a keen eye for detail and a proactive approach to problem-solving. My experience includes inspecting manufactured products, identifying failure points, and resolving issues to maintain high customer satisfaction.

Prior to my current role, I worked as a call center agent at Discovery Health, where I honed my communication skills and learned to navigate complex customer queries effectively. My educational background in Architectural Technology has equipped me with valuable skills in design and project management, which I aim to leverage in my future career.

Experience

Work history, roles, and key accomplishments

Current

Quality Control Inspector

Current

Milson Elastomeric Solutions

Feb 2024 - Present (1 year 4 months)

Tested and assessed various manufactured products, ensuring adherence to defined performance and quality standards for customer satisfaction. Proactively inspected and investigated systems and manufacturing processes to identify and resolve failure points, including reading and recording test data and investigating defective items.

Quality Control Problem Solving Root Cause Analysis Quality Assurance

Call Centre Agent

Discovery Health

Mar 2023 - Jan 2024 (10 months)

Interacted with Discovery Health members, providing accurate information based on customer queries and navigating complex policy details across various plan types. Handled inbound and outbound calls, resolving concerns professionally while demonstrating adaptability and multitasking in a fast-paced environment.

Customer Service Inbound Outbound Calling Multitasking Communication Skills

General Worker

Boitshupo Resources And Services

Oct 2019 - Nov 2021 (2 years 1 month)

Conducted driving and delivery tasks, ensuring timely and efficient transportation of goods. Performed general office work and provided assistance, including printing, scheduling, and general administrative support.

Drive Delivery Administrative Support Printing Scheduling General Assistance

Education

Degrees, certifications, and relevant coursework

African Academy

Higher Certificate, Architectural Technology

Activities and societies: Modules achieved: Verbal and written communication, Entrepreneurship, Graphics communication (SketchUp & Revit), Design theory and history (History of Architecture), Construction Theory, Relevant laws and contracts, Architectural design & Advanced draughtsmanship

Achieved a Higher Certificate in Architectural Technology (NQF Level 5). Key modules included verbal and written communication, entrepreneurship, graphics communication (SketchUp & Revit), design theory and history, construction theory, relevant laws and contracts, and architectural design & advanced draughtsmanship.

Impaq Reach Academy

Matric, General Studies

Activities and societies: Subjects: Mathematics, English, Afrikaans, Life Orientation, Economics, EGD (Engineering Graphics and Design), Visual Arts

Completed Matric with subjects including Mathematics, English, Afrikaans, Life Orientation, Economics, Engineering Graphics and Design (EGD), and Visual Arts.