jabulile jabulile

I am a QA Agent and former call center agent with hands-on experience developing and implementing quality assurance policies, conducting tests and inspections, debugging and defining corrective actions, and documenting product/service quality levels. I consistently focus on identifying production, process, or product issues and presenting practical solutions to improve workflows and inspection standards.

I bring customer-facing experience from working as a call center agent where I handled customer interaction, sales and promotion, problem resolution, record keeping, meeting targets, and follow-up. I am a hardworking, punctual professional who emphasizes effort, reliability, and continuous improvement in service and quality processes.